Privacy policy
Version 1.6 – Last updated: May 1st, 2025
Your trust means everything to us. That’s why we take your privacy seriously and handle your personal data responsibly. Whether you’re placing an order, subscribing to our newsletter, or simply browsing our site, we’re committed to keeping your information secure and being fully transparent about how we use it.
This Privacy Policy explains what data we collect, why we collect it, and how we protect it—based on Swiss law and with your best interests in mind.
1. Who we are
Swiss Nutri GmbH
Fänn West 10
6403 Küssnacht am Rigi (SZZ)
Switzerland
Email: support@tyrexin.ch
We own and operate the website www.tyrexin.ch and are responsible for how your personal information is handled.
2. What data we collect
We only collect what we need to serve you better, such as:
- Your name and contact details
- Your shipping and billing address
- Information about your orders
- Messages or feedback you send us
- Technical info like your IP address and how you use our site (via cookies)
We don’t collect any sensitive health or financial data, and we never sell your information.
3. Why we use your data
We use your data to:
- Process and deliver your orders
- Communicate with you about your purchases
- Handle customer support and questions
- Send optional newsletters if you sign up
- Improve our website and customer experience
- Comply with Swiss legal and tax obligations
You’re always in control. You can opt out of marketing emails or withdraw consent at any time.
4. Cookies & tracking
We use cookies to:
- Keep your shopping cart working
- Remember your preferences
- Understand how people use our site
- Show you relevant ads (if you consent)
5. How long we keep your data
We only keep your data for as long as needed:
- Order info: 10 years (for accounting)
- Messages and support tickets: 2 years
- Newsletter subscriptions: until you unsubscribe
6. Sharing your data
We only share your data with trusted service providers, like:
- Payment processors (e.g. TWINT)
- Shipping services (e.g. Swiss Post)
- Email or website platforms (under strict confidentiality)
We never share or sell your data to outside marketers.
7. Customer feedback and testimonials
If you leave a review or send us feedback, we may use it (in full or in part) to help other customers—on our website, social media, or marketing materials. We may lightly edit it for clarity, but we’ll never use your full name or publish it without your permission.
8. Data security
We use encryption, secure servers, and limited access systems to protect your data. While no system is perfect, we take data security seriously and monitor our systems regularly.
9. Updates to this policy
We may update this Privacy Policy from time to time. If we make significant changes, we’ll post them here and notify you where appropriate.
10. Have questions?
We’re here to help.
Contact our support team at:
support@tyrexin.ch
Phone support is not offered for privacy reasons. Please contact us via email using the same address you used to place your order and include your order number.